Terms of service

The following General Terms and Conditions (GTC) govern the sale of products by Hannah Detterbeck, Wahlenstr. 15, 93047 Regensburg, email mail[at]hannah-detterbeck.com, hereinafter referred to as the “Provider”, through the online shop available at hannahdetterbeck.myshopify.com.

1. Scope of Application

(1) These General Terms and Conditions apply to all contracts concluded between the Provider and private customers (within the meaning of Section 13 of the German Civil Code (BGB)) via the online shop at hannahdetterbeck.myshopify.com.

(2) Any deviating terms and conditions of the customer shall not apply unless the Provider expressly agrees to their validity in writing.

(3) The range of products offered includes: postcards, prints, and stickers.

(4) Depending on the product description provided by the seller, the subject matter of the contract may be either the purchase of goods by way of a one-time delivery or the purchase of goods by way of recurring deliveries (hereinafter referred to as a “subscription agreement”). Under a subscription agreement, the seller undertakes to deliver the goods owed under the contract to the customer for the duration of the agreed contract term at the agreed intervals.

2. Conclusion of Contract

(1) The contract is concluded with the Provider: Hannah Detterbeck, Wahlenstr. 15, 93047 Regensburg.

(2) The language of the contract and negotiations is German.

(3) The offers are directed at customers in Germany.

(4) The customer must be at least 18 years old.

(5) The presentation of products in the online shop does not constitute a legally binding offer, but rather an invitation for the customer to submit an order. The customer submits a binding offer by completing the ordering process and clicking the “Buy” button at the end.

Receipt of the order will be confirmed by an automated email; however, this confirmation does not yet constitute acceptance of the offer.

The purchase contract is only concluded upon receipt of an explicit acceptance confirmation by email or upon dispatch of the goods.

(6) Orders exceeding quantities customary for household use require the express approval of the Provider. This applies both to the number of products ordered within a single order and to the placement of multiple orders for the same product.

(7) The order data will be stored after conclusion of the contract and can be viewed in the customer account.

3. Prices and Shipping Costs

(1) All stated prices include statutory VAT (unless the Provider is subject to the small business regulation pursuant to Section 19 (1) of the German VAT Act (UStG)).

(2) The stated prices do not include applicable shipping costs unless expressly stated otherwise.

(3) It is possible that products in the online shop may accidentally be listed with an incorrect price. In such a case, the Provider will contact the customer before dispatch of the goods to inform them that the actual price is higher and ask whether they wish to purchase the product at the correct price or cancel the order.

If the correct price of a product is lower than the displayed price, the Provider will charge the lower amount and ship the product.

(4) The prices applicable at the time the order is placed shall apply. If list prices exist, the list prices applicable at the time of the order shall apply.

4. Customs

(1) For orders delivered outside the European Union, import duties, taxes, and fees for money transfers charged by credit institutions may apply. These additional costs must be borne by the customer; the Provider has no influence over these charges.

Such costs may also arise in connection with money transfers if the delivery is not made to a country outside the European Union, but the customer makes the payment from a country outside the European Union.

As customs regulations vary from country to country, the customer should contact their local customs authority for further information.

(2) For orders from countries outside the European Union, the customer is considered the importer and must comply with all laws and regulations of the country in which they receive the products.

The Provider points out that cross-border deliveries may be subject to inspection and opening by customs authorities.

5. Payment Terms

(1) Payment of the purchase price is due upon conclusion of the contract. The customer may pay the purchase price using the payment methods specified in the online shop.

(2) PayPal: After completing the order, the customer will be redirected to PayPal, where they can initiate the payment. Shipping will take place after confirmation of receipt of payment.

If the customer selects a payment method offered by PayPal, payment processing will be carried out by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as “PayPal”), subject to the PayPal Terms of Use available at https://www.paypal.com/de/legalhub/paypal/useragreement-full or, if the customer does not have a PayPal account, subject to the terms for payments without a PayPal account available at https://www.paypal.com/de/legalhub/paypal/privacywax-full.

If the customer selects a payment method offered by PayPal during the online ordering process, the seller hereby declares acceptance of the customer’s offer at the moment the customer clicks the button completing the order process.

(3) If the customer selects a payment method offered through the payment service “Shopify Payments”, payment processing is carried out by the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter referred to as “Stripe”).

The individual payment methods available through Shopify Payments will be displayed to the customer in the seller’s online shop. Stripe may use additional payment service providers for processing payments, for which separate payment terms may apply. The customer will be informed separately where applicable.

Further information about “Shopify Payments” is available online at https://www.shopify.com/legal/terms-payments/de.

(4) Upon dispatch of the goods, the invoice will be sent by email or, if no email address has been provided, by post to the billing address specified.

(5) If the customer defaults on payment or a payment reversal occurs, the Provider is entitled to claim damages caused by the delay (e.g. reminder fees, default interest, chargeback fees).

(6) Payment by sending cash or cheques is not possible.

6. Contract Duration and Termination of Subscription Agreements for Goods

(1) Subscription agreements are concluded for an indefinite period and may be cancelled by the customer at any time.

(2) Cancellations may be made electronically via the cancellation function (cancellation button) provided by the seller on their website.

7. Retention of Title

(1) The delivered goods remain the property of the Provider until the purchase price has been paid in full.

(2) During the retention of title period, the customer is obliged to handle the goods with due care. In particular, the customer must carry out all necessary maintenance and inspection work at their own expense and in good time.

(3) The customer must immediately notify the Provider in writing if the goods are seized or otherwise subjected to third-party intervention, so that the Provider may file an action pursuant to Section 771 of the German Code of Civil Procedure (ZPO).

If the third party is unable to reimburse the Provider for the judicial and extrajudicial costs of such proceedings pursuant to Section 771 ZPO, the customer shall be liable for any loss incurred by the Provider.

8. Delivery, Cancellation and Shipping

(1) Unless otherwise stated in the product listing, the expected delivery time is 7 business days within Germany. The Provider aims to meet the stated delivery times plus a processing period of 3–5 days.

If delivery deadlines cannot be met, the customer will be informed without delay.

(2) Unless otherwise agreed, delivery shall be made to the delivery address provided by the customer. Information regarding product availability can be found on the Provider’s website.

All information regarding availability, shipping, or delivery times is non-binding unless expressly stated otherwise.

(3) If it is determined during order processing that the ordered products are unavailable, the customer will be informed immediately by email or via a message in their customer account. The customer’s statutory rights remain unaffected.

(4) Delivery shall take place depending on the payment method selected by the customer. For advance payments, delivery will take place after receipt of payment. For all other payment methods, delivery will take place after conclusion of the contract plus a processing period of 3–5 days.

(5) If an order is shipped in multiple parcels, the customer may receive separate shipping confirmations for each parcel.

(6) The customer may cancel their order free of charge until the goods have been dispatched. After dispatch, cancellation is only possible in accordance with the statutory right of withdrawal.

(7) Partial deliveries are permitted provided they are reasonable for the customer. Additional shipping costs will only arise if expressly agreed.

(8) If delivery of the goods fails due to circumstances for which the customer is responsible, the Provider reserves the right to withdraw from the contract. Any payments already made will be refunded to the customer without delay, less the delivery costs incurred for the unsuccessful delivery attempt.

(9) If the Provider is unable to deliver the ordered goods through no fault of its own because the Provider’s supplier fails to fulfil their contractual obligations, the Provider shall be entitled to withdraw from the contract.

In this case, the customer will be informed immediately and any payments already made will be refunded in full.

(10) If delivery of the ordered products is delayed or becomes impossible due to force majeure or other unforeseeable, extraordinary, and unavoidable circumstances — such as natural disasters, war, strikes, or official measures — the delivery periods shall be extended accordingly.

The Provider will inform the customer immediately about the unavailability of the products. In such cases, the Provider is entitled to withdraw from the contract. The customer will be informed immediately, and any payments already made will be refunded in full.

(11) The Provider shall not be liable for delivery delays caused by circumstances beyond its control (force majeure). In such cases, the customer will be informed immediately and a new delivery date will be agreed.

9. Transport Damage

(1) If you receive goods with obvious damage caused during transport, please report such damage to the delivery service provider immediately and contact us without delay.

(2) Failure to submit a complaint or contact us has no consequences for your statutory warranty rights. However, it helps us to assert our own claims against the carrier or transport insurance provider.

10. Warranty

(1) Warranty for Private Customers

If the customer is a consumer, warranty claims shall be governed by the statutory provisions.

Consumers within the European Union also have a statutory warranty period of two years from delivery of the goods in addition to their 30-day return guarantee.

11. Liability (for Private Customers)

This liability provision applies exclusively to private customers (within the meaning of Section 13 of the German Civil Code (BGB)).

(1) If the customer is a consumer, liability shall be governed by the statutory provisions.

(2) The Provider’s liability for contractual breaches of duty and for tortious claims is limited to intent and gross negligence.

This limitation of liability does not apply in cases of injury to life, body, or health of the customer, claims arising from the breach of essential contractual obligations (cardinal obligations), or compensation for damages caused by delay pursuant to Section 286 BGB. In these cases, the Provider shall be liable for any degree of fault.

(3) In the event of a slightly negligent breach of essential contractual obligations (cardinal obligations), the Provider’s liability shall be limited to the amount of the typically foreseeable damage.

Essential contractual obligations are obligations whose fulfilment is necessary to achieve the purpose of the contract and compliance with which the customer may regularly rely upon.

(4) The above exclusion of liability also applies to slightly negligent breaches of duty by the Provider’s legal representatives or agents.

(5) The Provider assumes no responsibility for the content and accuracy of information provided in customer registration and profile data or other content generated by customers.

(6) Claims for damages shall be limited to the foreseeable, contract-typical damage. In the event of delay, the maximum liability shall amount to 5% of the order value.

(7) Claims for damages based on injury to life, body, or health shall become statute-barred after 30 years; all other claims for damages shall become statute-barred after two years.

The limitation period begins at the end of the year in which the claim arose and the creditor became aware, or should have become aware without gross negligence, of the circumstances giving rise to the claim and the identity of the debtor (Section 199 (1) BGB).

(8) The Provider is entitled to review texts created by customers and files uploaded by customers for compliance with statutory regulations and legal requirements.

In the event of violations, the Provider reserves the right to remove such content in whole or in part.

(9) Liability under the German Product Liability Act remains unaffected.

12. Data Protection

(1) The collection and processing of personal data is carried out in accordance with applicable data protection regulations.

The Provider undertakes to treat customer data confidentially and not to disclose it to third parties unless the customer has expressly consented or there is a legal obligation to do so.

(2) The customer has the right to obtain information free of charge at any time regarding the personal data stored about them and to request correction, deletion, or restriction of processing of such data.

(3) Further information regarding data protection can be found in the Provider’s Privacy Policy.

13. Set-off and Right of Retention

(1) The customer is only entitled to offset claims if their counterclaim has been legally established or is undisputed by the Provider.

(2) The customer may only exercise a right of retention insofar as their counterclaim arises from the same contractual relationship.

14. Special Provisions for Digital Products and Services

(1) Digital products are generally made available to the customer by download or via email. After receipt of payment, the customer will receive the relevant access details or download links.

(2) Statutory liability for defects applies to digital products. In the event of a defect, the customer is entitled to subsequent performance, i.e. rectification of the defect or delivery of a defect-free product.

(3) The customer must ensure that the technical requirements for receiving and using the digital products are met. The Provider shall not be liable for disruptions or damages resulting from insufficient technical requirements on the customer’s side.

(4) For services that are not provided in the form of physical products or digital content, the statutory provisions governing service contracts pursuant to Sections 611 et seq. of the German Civil Code (BGB) shall apply.

(5) The customer undertakes to provide all necessary cooperation required for the provision of services in a timely and complete manner. If the customer fails to fulfil this obligation, the Provider may charge for any additional expenses incurred as a result.

15. Rights of Use for Digital Content

(1) Upon purchasing a digital product, the customer receives a simple, non-transferable, unlimited right of use for the purchased content, unless otherwise agreed.

(2) The customer is not entitled to reproduce, distribute, or make digital content publicly available unless expressly permitted by contract.

(3) All copyrights remain with the Provider or the respective rights holder.

16. User Account

(1) The customer is required to provide complete and truthful information when registering and creating a user account. The customer must keep their login details (username and password) secure and protect them from access by third parties.

The Provider shall not be liable for damages resulting from misuse of login details unless the Provider is responsible for such misuse.

The customer may only create one user account. Multiple registrations are not permitted and may result in the suspension or deletion of user accounts.

(2) The customer is required to update changes to their personal data, especially contact and payment details, immediately in their user account.

The customer is responsible for all activities carried out under their user account unless they are not responsible for the misuse of their account.

(3) The Provider reserves the right to suspend or delete user accounts if there are indications of misuse, if the customer violates these General Terms and Conditions, or if the customer provided incorrect information during registration.

The customer may request deletion of their user account at any time. The Provider will delete the user account and all associated data without delay unless statutory retention obligations prevent this.

After deletion of the user account, the customer may only create a new account by registering again.

(4) The Provider endeavours to ensure a high level of availability of user accounts. However, temporary restrictions or interruptions due to technical maintenance work or unforeseeable events (e.g. force majeure) cannot be ruled out.

The Provider shall not be liable for damages resulting from temporary unavailability of the user account unless the Provider is responsible for such unavailability.

(5) The Provider reserves the right to modify, expand, or restrict functions and content of the user account at any time.

Changes to this provision will be communicated to the customer by email at least four weeks before they take effect.

If the customer does not object to the changes within four weeks of receiving the notification, the changes shall be deemed accepted.

The Provider will specifically inform the customer of this legal consequence in the notification of changes.

17. Online Dispute Resolution and Participation in Consumer Arbitration Proceedings

The European Commission provides a platform for online dispute resolution (ODR).

The Provider is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Nevertheless, the Provider always endeavours to resolve any disagreements arising from a contract amicably.

18. Final Provisions

(1) The language of the contract is German.

(2) The Provider does not offer products or services for purchase by minors. Products intended for children may only be purchased by adults.

Persons under the age of 18 may only use the website with the involvement of a parent or legal guardian.

(3) Should individual provisions of these General Terms and Conditions be or become invalid or unenforceable after conclusion of the contract, the validity of the remaining provisions shall remain unaffected.

The invalid or unenforceable provision shall be replaced by a valid and enforceable provision whose effects most closely reflect the economic purpose pursued by the parties with the invalid or unenforceable provision.

(4) Amendments or additions to these General Terms and Conditions must be made in writing. This also applies to any waiver of the written form requirement.

(5) The Provider reserves the right to make changes to the website, rules, terms, and conditions, including these General Terms and Conditions, at any time.

The terms and conditions applicable at the time of your order shall apply to your purchase unless a change is required by law or by an official authority (in which case such changes shall also apply to orders previously placed).

(6) No verbal side agreements exist. Amendments or additions to this agreement must be made in writing.

As of 20.07.26