FAQ

At the moment, I only ship within Germany.

Unfortunately, shipping to other EU countries and international destinations is not available at this time. However, I'm working on offering these shipping options in the near future.

Orders are usually processed and shipped within 2–5 business days. (Please note that processing times may be extended during periods of high order volume or public holidays.)

After dispatch, delivery within Germany usually takes 1–3 business days. (The actual delivery time is the responsibility of the shipping provider and may vary in individual cases.)

You can find more information about shipping here.

Yes — you can find more information about the return process and your right of withdrawal here.

The first payment is charged immediately after completing your subscription. After that, your subscription will automatically renew every three months, and the next payment will be charged on the same calendar day on which you originally subscribed. You can cancel your subscription at any time (see Cancellation Policy).

Yes, you can add both to your cart and pay for them in a single checkout. However, they will be shipped separately.

Your shop order will be dispatched right away, while your Print Club order will be shipped after the current registration period has ended. (You can find more information about the registration periods on the Print Club product page.) Unfortunately, for logistical reasons, I'm not able to combine both orders into a single package. You'll only receive tracking information for your shop order (if you've selected a tracked shipping option). Print Club orders are shipped without tracking.

You will receive an order confirmation (check your spam if you can't find it) email immediately after placing your order, followed by a shipping confirmation with DHL tracking information once your order has been dispatched (I pack and ship products within 2–5 business days). If you haven’t received anything and are unsure whether your order went through, simply send me an email.

I take great care to make sure everything is packed carefully and shipped correctly. However, mistakes can occasionally happen. There's no need to fill out an extra form or open a PayPal dispute—just send me an email, and I'll do my best to resolve the issue as quickly as possible :-)

You can find my family portraits and original paintings in my online shop at hannah-detterbeck.com — my Shopify shop only features postcards, stickers, and prints. Unfortunately, I cannot offer combined orders - these need to be purchased separately.

If you would like to download digital goodies such as colouring pages, printables, and wallpapers from me, you can find them on my Patreon: patreon.com/hannahdetterbeck